Henlow Medical Centre

Clinics

Details of all clinics held at the Medical Centre are contained in the Practice Leaflet that can be collected from the Reception.

Appointments

We operate a full appointment system but will always see urgent cases the same day if requested. Please ring for routine appointments after 0800hrs Mon-Fri.  01462 851515 ext 7477.

Emergencies

Definition:  A life-threatening situation requiring immediate medical and ambulance support.  Dial 999.

Urgent Consultation

Definition:  A medical condition causing discomfort or disability which does not require an ambulance but where the condition of the patient may deteriorate significantly before the next routine clinic if not seen.

TO OBTAIN MEDICAL ATTENTION AFTER NORMAL WORKING HOURS, ON ALL WEEKENDS (1700 HRS FRIDAY UNTIL 0800 HRS MONDAY) AND BANK HOLIDAYS:

· Phone The Medical Centre Reception on 01462 851515 Ext 7477, or contact the Guardroom on Ext 7432 who also hold contact numbers.

· You will be given a message stating the location and the telephone number of the duty doctor.

· When you phone this number, state that you are a serviceman and provide the duty staff with all your signs and symptoms so they can quickly ascertain the urgency and the best course of action.

· If you are fit to travel, you will probably be required to attend the Duty Doctor’s Surgery, so be prepared to make a journey. You will be seen by the duty doctor and given the appropriate treatment. Otherwise the duty doctor will visit you.

If you are given a prescription it will require to be dispensed at a local chemist. Ensure you complete a FP57 – Receipt and Refund Claim for NHS Prescription Charges, which the chemist will authorize and stamp. This will enable you to reclaim the costs of your prescription via the SMC. Refunds will not be refunded on till receipts.

The SMC will not deal with routine administration matters at lunch times, after 1700hrs and at weekends.