Mount Pleasant Complex

Due to IT Issues MPN PAX Section are unable to update this website until further notice. Please call our automated flight info line on 0050074747 which will have all details of the next flight Southbound & Northbound.

Travel From Mount Pleasant Complex (MPN) to RAF Brize Norton (BZZ)

There are currently no Covid-19 restrictions in the terminal, on the aircraft or upon arrival at RAF Brize Norton.

Passengers are advised to have a record (paper and/or electronic) of their vaccination status in the event of any diversion of the aircraft

It is no longer mandated that passengers wear face masks during their flight. 

Latest Information

Due to IT Issues MPN PAX Section are unable to update this website until further notice. Please call our automated flight info line on 0050074747 which will have all details of the next flight Southbound & Northbound.

Flight timings can change at short notice due to unforeseen operational reasons. Changes to flight times, significant delays, and cancellations are published on this website.

The passenger team can be contacted on 005 007 6364 but it should be noted that this telephone is not manned 24/7. You must have your Itinerary Confirmation Number to hand.

Schedule:

The usual weekly schedule is:

• RAF Brize Norton to Mount Pleasant Complex - Monday and Thursday.
• Mount Pleasant Complex to RAF Brize Norton- Tuesday and Friday.

Checking-In

In order to provide a more flexible service, the first check-in period is now open to all passengers (service personnel and civilian). All MPC based personnel are to use the first check-in period unless an exemption is authorised through the AMF Passenger Terminal to use the second period.

We encourage all non-MPC passengers to utilise the first check-in window the day before travel if they are able to in order to ensure prompt processing and prevent delays, however this is not mandatory.

We encourage all travellers to arrive promptly for the departure of the aircraft as late arrivals may be refused travel. 

Please note that:

Passengers will not be able to request specific seats at check in as seating plans are finalised 48 hours before aircraft departure. 

Passengers are reminded that the RAF Mount Pleasant Passenger Section is cash only & those who are required to pay for their flight or any excess baggage fees should ensure they have sufficient cash to cover these expenses.

Flight Bookings

Start Of Tour (SOT), Falkland Islands Government Office (FIGO), visitors and contractors are to book flights through the DSCOM (Defence Supply Chain Operations and Movements). 

For other duty End Of Tour (EOT) Service personnel, Civil Servant, dependants/ families, AMED and concessionary flights. The primary means of booking seats on the MPN twice weekly flight is through the BFSAI Travel Cell/Joint Air Booking Centre site on the BFSAI MODNet SharePoint. 

Passengers should complete a duty or concessionary flight application (from MODNet) and submit to the Travel Cell via email.

Once processed, passengers booking a duty flight will receive a Flight Itinerary Confirmation Number. Passengers are reminded to check that all information on the itinerary is correct and up to date. Passengers that do not have access to MODNET should contact the travel cell for advice at [email protected] or on “005 007 6726”.

Any issues with this should be directed to the BFSAI Travel Cell

Phone: 005 007 6726

Opening times: 

• Monday to Thursday, 8am to 5pm (local time)
• Friday, 8am to 1:30pm (local time)

Itinerary Confirmation Number

All passengers should receive a Itinerary Confirmation Number All the information regarding flight itinerary and baggage allowance will be quoted on the PIT (Passenger Itinerary).

Please contact your booking office if you have not been informed of your baggage allowance or latest reporting time (the latest reporting time is the time that check in closes unless advised differently).

Alcohol

The drinking of Alcohol at any RAF airport, transit airport or on the aircraft is forbidden. Any passengers who arrive to the air terminal intoxicated, or found to consume alcohol at any point during their travel, will be refused travel or removed from the flight.

Concessionary Travel

Service personnel, MOD civil servants, and their immediate family (spouses and dependent children) are entitled to concessionary travel.

Those applying for concessionary travel are reminded that this is offered to entitled passengers on a space available basis. Bookings cannot be guaranteed until all duty passengers have checked in.

Concessionary travel for adults and children over the age of 2 from Mount Pleasant Complex to RAF Brize Norton is currently £85

Children under two years old travel for free

Rates can change, so always check the current rate with the terminal.

Payment is by cash (£) only.

Apply For Concessionary Travel

Complete the online link British Forces South Atlantic Islands | Falklands Communications Site. More information is available on SharePoint (only accessible with a MODNET computer).

Note: the RAF FORM 2768/IND (Rev 10/10) is no longer accepted. Applications on this form will be rejected.

Please follow these points to ensure you correctly complete the form and avoid delays:  

• Personnel can only apply for themselves and their dependants
• Submit more than one application if the journey and passenger details differ, i.e. two passengers outbound, but only one passenger returning
• Ensure you enter a departure and arrival airport
• Check you have completed all fields in the form
• Enter your Unit address (to confirm the Z code), not your personal / home address
• Applications must be authorised by a Warrant Officer or above. Only OF-3 and above can self-authorise
• You don't need someone in Mount Pleasant Complex to sponsor your application - the 'Sponsor' relates to the authoriser (Warrant Officer or above)

Amendments and Cancellations

Please confirm any changes to an application in writing to the following email: [email protected]

What Happens Next

Although we accept bookings three months in advance, they are held on file until the flights become available on the booking system. This means that after your application has been received the next time you will hear from the JABC will be to receive your itinerary confirmation.

Please only contact the JABC to chase your booking if you have not received confirmation three weeks before your flight date. You will only be booked to one flight. Please do not apply for a range of dates.

If you are not called forward for your requested flight and wish to try an alternative date, you will need to email your request to the to the following email: [email protected]

Concessionary Travel Application

Duty flights are booked until the date of travel. This makes it impossible to predict the probability of a successful concessionary travel application in advance.

Concessionary travel applicants must contact the JABC concessionary travel clerk on Civil insert number the last working day before travel to confirm if they have been successfully called forward.

Concessionary Applications

If a flight is busy and a priority list required, it is based purely on the Date of Joining (when the application was submitted) and the Z code (priority category). No other information will affect the priority of your booking. 

• Z1/2 - Compassionate 
• Z4 - MPN based personnel
• Z6 - Sports, Exped/AT
• Z7 - UK based personnel

Passports And Visas

All passengers must carry a full and valid passport, which must be valid for a period of 6 months from the date of flying.

All military passengers must carry their MOD 90 identification card.

Passports issued in a different name to the flight booking will need the passenger to provide evidence of the name difference. For example, a marriage certificate or deed poll certificate.

Operational, exercise and unit moves:

Guidance on travel documentation requirements should be contained within movement directives, instructions or orders.

Coming To Mount Pleasant Complex

• Allow sufficient travelling time to MPN for any problems that may occur en-route, particularly in the event of difficult weather.
• Passengers should allow extra time for processing through the main gate security control.
• Passengers will need either an ID Card or a Visitors pass in order to access the station. 

Parking

Passengers can park outside the air terminal for the purpose of collecting or dropping passengers off – there is a long-term parking facility close to the ‘Timmy’s’ hangar.

Checking In

Check In can close up to 3 hours before the aircraft is due to depart and usually open from 5 hours before departure.

Mount Pleasant Complex based personnel are required to check in the day before their flight between 1:30pm and 2:30pm; please check this website in the event that check in times change.

The above allows for the completion of all mandatory documentation, including accurate passenger numbers and baggage weights.

Timings do change for operational reasons and passengers should check the flight schedule (above) 24 hours before travelling and again 5 hours before the scheduled departure.

We will not check in passengers unless they report to the Air Terminal in person. This includes family members and children.

All passengers must arrive prior to the flight check closing time published above. You will be refused travel if you fail to check in for your flight by the latest check in time.

Please note that passengers who are required to pay for their flights or excess baggage fees are required to do so with cash. There are no electronic payment facilities at the RAF Mount Pleasant Air Terminal and passengers are advised to arrive with sufficient cash to cover any fees.

Lost Property

If a passenger believes they may have lost a personal possession either on the aircraft at arrival to MPC or within the terminal building, they are to enquire with the AMF Passenger Section on the contact details on this webpage, or in person at the terminal building. Lost property is recorded and held securely for a time within the terminal building.

Pregnancy And Passengers With Existing Medical Conditions

Pregnancy and passengers with an existing medical condition may be refused travel when they report for a flight if they don’t have a fit to fly certificate from a medical practitioner. Pregnant women require a doctor’s letter when travelling between the 28th and 36th week pregnancy.

What To Do If Delayed

Phone the Air Movements Staff as soon as possible if you are delayed to the Air Terminal for any reason: 005 007 6364.

Baggage

Personal belongings that include engineering equipment, household goods such as TV’s, desktop PCs and outsized items are not permitted and must be shipped as concessionary freight.

Only Accompanied Air Baggage is permitted. Accompanied Air Baggage is defined as suitcases and bags holding a passenger’s personal belongings limited to items such as clothing, footwear, toiletries, books and personal portable electronic devices such as iPods, handheld game consoles and laptop computers.

A passenger’s personal belongings that include engineering equipment, household goods such as TVs, desktop PCs and out-sized items are not permitted and must be shipped as concessionary freight.

Baggage Allowances

Your baggage allowance is shown on your booking confirmation. It varies based on the purpose of your travel. Basic hold baggage entitlements for Air Travel on the SAA are set out at Table 2-6-2 of JSP 800 Vol 2 (v8.14 Apr 22)

Baggage allowance is limited at 27kgs for concessionary passengers (including sports equipment and bikes).

Hold Baggage

Max weight: 28kgs per single bag (where there is more than one bag)

Max outside dimensions must not exceed: Height 100cm, Width 60cm, Depth 45cm.

When travelling by commercial air, the maximum permissible weight for each piece of hold baggage may vary dependent on the commercial airline used, with some airlines refusing or imposing financial penalties when individual baggage pieces exceed 20kg.

Passengers are responsible for checking their tickets to determine maximum weight allowances per piece to avoid unnecessary charges. For example, a passenger flying to RAF Brize Norton and then onwards to RAF Lossiemouth will need to be aware of the restrictions.

• Cabin (Hand) Baggage
• Max weight 9kgs
• Max outside dimensions must not exceed: Height 56cm, Width 45cm, Depth 20cm

This is due to the overhead storage limitations.

Op Plunder

Op plunder is every Mon and Thur between 1000 – 1130.

Contents lists are to be provided with all PE boxes. 1 on the box, 1 in the box, 1 attached to the airway bill and 1 for our records.

Ensure that the box is marked up with the following details:

o   NAME, RANK AND SERVICE NUMBER

o   EMAIL ADDRESS (CIV/MOD.GOV)

o   FULL HOME UNIT ADDRESS

o   UK CONTACT NUMBER

o   FULL ITEMISED CONTENTS LIST INCLUDING VALUES

PE boxes are to only contain surplus items that are not required at short notice and are not considered valuable.

DO NOT SEND ACTO OR VA ITEMS SUCH AS HELMETS, RESPIRATORS AND GSRs.

PE boxes are not to contain any of the following prohibited or dangerous goods:

o   Laptops and cameras including lithium batteries, loose batteries or power banks;

o   Flammable items: compressed gas canisters, matches, lighters, hexi;

o   Aerosols;

o   Ammunition or battlefield souvenirs;

o   Liquids likely to leak under reduced cabin pressure;

o   Food stuffs;

o   Corrosive or toxic items;

o   Any items banned under Law.

All PE’s must be collected from Brize Norton imports. Onward moves to home units are no longer supported by the MOD.

Duty Free Allowance

Customs guidance is available on the GOV.UK

Bikes And Sports Equipment

To enable sports teams and individuals to travel with their equipment conditions apply as detailed in JSP 800, Volume 2, Part 2, Chapter 6, Paragraph 5.

You need prior authorisation to travel with a bike. Authorisation is granted by the FMCC at the time of flight booking and added as a remark on your booking confirmation.

If authorisation is granted it will be deducted from your overall baggage allowance / entitlement.

Bikes must be well packed in a bike box or bag as there is no liability for any damage caused.

If space on the flight becomes critical the bike will be offloaded first and the passenger will be responsible for making arrangements for the bike's removal from MPN’s Air Terminal.

Drinking Water

You can take water through security in sealable containers.

Passengers are advised to bring their own water to check in as you may be required to queue outside for a short time and there is no water available in the Departures lounge.

Laptops, Power Banks, And Electrical Products

You will not need to take out electrical products (including laptops and tablets) from your carry-on baggage for security checks.

However, service laptops will need to be removed and presented to the security staff with the appropriate paperwork.

Power banks are only permitted if carried on your person. They cannot be packed in hold baggage for safety reasons, and it must not be more than 100 w/h on the watt hour rating.

E-Cigarettes And Vaping Products

E-cigarettes and vaping pens are only permitted if carried on your person. They cannot be packed in hold baggage.

It is forbidden to use e-cigarettes and vaping products on board the aircraft.

Travelling Children

Child Seats

Infants under the age of 2 years must sit on an adult's lap for take-off and landing and when requested by the cabin crew using a seat belt extension provided by the aircraft crew. Infant carriers can only be used during the flight with the permission of the aircrew.

Children between the ages of 2 to 3 years can sit in a child seat or directly on the aircraft seat.

• All child seats are provided by the passenger. The Terminal does not hold any child seats to loan.
• Child seats must fit between the plane seats arm rests (max width 42.5cm) and be securable using the seat lap belt.
• Child seats that require a three-point harness or a rigid anchorage will not be permitted in the aircraft cabin and must be carried in the hold.

Push Chairs

Push chairs must be checked in with other hold baggage. Please make Check In staff aware that you have a push chair.

They can loan you a push chair that can be left at the aircraft steps before departure. Please inform the Movement’s staff if you do this.

Children Travelling Alone

Aged 16-17 years 

Minors aged 16-17 inclusive are permitted to travel unescorted on military air transport. This is subject to parental authority being given on the relevant proforma.

Parents must also ensure that their child travels with the means to access money and supplies should there be a requirement for an unscheduled overnight hotel stay.

Aged under 16 years

A dependant under 16 years old is viewed by the MOD as a minor.

Minors travelling without their parent or guardian must travel with escorted minor paperwork and a nominated escort.

Parents or guardians are responsible for arranging the escort. They must nominate an adult.

The escorted minor form is available from the JBC MODNET Site; this should be completed at the time of your flight application.

Travelling with a child with a different family name

We recommend parents and guardians carry a copy of the birth or adoption certificate as evidence of the relationship.

Without such evidence, the immigration officer may need to talk to the parents or guardians and children, depending on their age, to confirm the relationship.

The GOV.UK website has the latest guidance on getting permission to take a child abroad.

Air Terminal Facilities 

These are available for passengers in the Departure Lounges:

• Duty free shop
• Toilets
• Use of telephone if required in an emergency
• MOD/Sure Wi-Fi

Feedback

The MOD has set up a South Atlantic Airbridge feedback process

Airbridge users will start to see a QR code and mailbox address advertised at both terminals for instant submission of feedback as well as a survey form hosted on the RAF Brize Norton Passenger Information website.

All feedback, both positive and negative, is welcome. It is as important for us to understand what works as what doesn’t so we can improve the airbridge experience for our passengers.

The passenger feedback email address is: [email protected] and the survey can be accessed here: Passenger Feedback Survey